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How Call-Back Systems Can Increase Customer Satisfaction Scores (CSAT)
Guest Post by Joanna Jones of MHI Global With customer service trends changing at lightning speed it is sometimes easy to miss the straight forward task of delivering excellent customer experiences....
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A Critical Disconnect: If Customer Satisfaction Really Matters…
By Liz Osborn Losing customers to the competition should be your greatest fear. The cost of attracting new customers is significantly greater than retaining your existing ones. In addition, depending...
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